General Terms & Conditions

Contract partner/Sales contract

The sole contract partner is PMS – Project Management Services NV located in 2845 Niel (Belgium), E. Vanderveldelaan 35 further referred to as “PMSNV”.

The sales contract will be concluded with legal effect upon receipt of the order from the customer.

Prices and methods of payment

The prices stated on submission of the order and in the order confirmation shall apply. All prices are indicated in EURO including and excluding VAT. The VAT calculation is based on the type of goods according Belgian VAT legislation (21% for audio CDs, software and shipping, 6% for books). Tier pricing can be applicable on some products. Special discounts can be given for special events or others for which specific discount vouchers will be issued. PMSNV has the right to change tier pricing and discount criteria at al times.

Unless otherwise specified, goods are to be paid for immediately on submission of the order. Invoices are issued immediately on submission of the order.

Online payments and credit card handling is done via the secured services of Paypal or Ogone.

Invoices payable via classic bank transfer are to be paid within 7 days after date of invoicing.

In the case of default of payment, PMSNV reserves the right to charge reminder and processing fees in the amount of 50,- EURO per reminder. In the case of default of payment, you shall undertake to reimburse all costs which we incur by the necessary pursuit of our claims. In case of default of payment PMSNV is entitled to raise late payment interests. All payments received after due date will be used to clear outstanding reminder costs and interests before being used to solve the order amount due.

Unsettled invoice and reminder amounts may be assigned by us to third parties.

Order and invoice documents

Please keep invoices in a safe place. They are important as proof of purchase in case of complaints or for insurance purposes in case of theft. Your online orders will be stored by us.

Delivery

Shipment preparation can only be made the next business day after receipt of the order. Delivery time is dependent on the chosen carrier and shipping method when placing the order.

The customer is not due to compensation or a price reduction in the event that goods are delivered late or not delivered at all.

Returning Goods

Goods can only be returned after written approval from PMSNV and needs to be accompanied by a specific return slip issued by PMSNV.

As the sender, you are responsible for the costs and the risk of returning items. This also applies to the packaging materials. For insurance purposes, please return the goods to PMSNV as parcel post with sufficient prepaid postage.

Deliveries without or without sufficient prepaid postage cannot be accepted.

Complaints/Customer Service

You are entitled to lodge a complaint about defective goods purchased from the online shop at any time within 5 (five) calendar days after receipt of the goods.

To do so, please send the goods with a description of the defect, with labeling, and including the delivery note or invoice from the online shop to the following address:

PMS – Project Management Services NV
Hingenesteenweg 123
B-2880 Bornem (Belgium)

Att. Customer Service

If your complaint is justified, you will receive a credit note for the postage and packaging costs.